Refund Policy
Last Updated: 18/3/2025
At KarmamalaPasal.com, we strive to provide high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
Refunds are only applicable under the following conditions:
You received a damaged, defective, or incorrect product.
The product is missing parts or components that were mentioned in the product description.
The issue is reported within 48 hours of delivery.
Refunds will NOT be provided for:
Change of mind or personal preference.
Products damaged due to misuse, improper handling, or accidental damage.
Minor variations in color, texture, or size due to handcrafted or natural product characteristics.
Refund Request Process
To request a refund, follow these steps:
Contact Us at support@karmamalapasal.com within 48 hours of receiving your order.
Provide your order number, clear images of the product, and a brief description of the issue.
Our team will verify the claim and respond within 2-3 business days.
If approved, we will process your refund within 5-7 business days via the original payment method.
Refund Processing Time
Once approved, refunds are processed within 5-7 business days.
The amount will be credited to the original payment method used during purchase.
In case of delays, please check with your bank or payment provider.
Cancellation Refunds
If you cancel your order within 6 hours of placing it, a full refund will be issued.
If the order has already been processed for shipping, it cannot be canceled or refunded.
Contact Us for Refund Queries
For any refund-related queries, please reach out to:
Email: karmamala001@gmail.com
Phone: 977 9764617022
Thank you for shopping at Karmamala Pasal!
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